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A Web-Based Mindfulness Stress Management Program in a Corporate Call Center
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- 자료유형학술지논문
- 저자명Allexandre, Didier,Bernstein, Adam M.,Walker, Esteban,Hunter, Jennifer,Roizen, Michael F.,Morledge, Thomas J.
- 학회/출판사/기관명Lippincott, Williams and Wilkins
- 출판년도2016
- 언어영어
- 학술지명/학위논문주기Journal of Occupational and Environmental Medicine
- 발행사항Vol.58No.3[2016]_x000D_
- ISBN/ISSN1076-2752
- 소개/요약Objective: The objective of this study is to determine the effectiveness of an 8-week web-based, mindfulness stress management program (WSM) in a corporate call center and added benefit of group support. Methods: One hundred sixty-one participants were randomized to WSM, WSM with group support, WSM with group and expert clinical support, or wait-list control. Perceived stress, burnout, emotional and psychological well-being, mindfulness, and productivity were measured at baseline, weeks 8 and 16, and 1 year. Results: Online usage was low with participants favoring CD use and group practice. All active groups demonstrated significant reductions in perceived stress and increases in emotional and psychological well-being compared with control. Group support improved participation, engagement, and outcomes. Conclusion: A self-directed mindfulness program with group practice and support can provide an affordable, effective, and scalable workplace stress management solution. Engagement may also benefit from combining web-based and traditional CD delivery.
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