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Organizational Mindfulness in Banking: A Discriminating Factor for Firm Performance
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- 자료유형학술지논문
- 저자명Eastburn, Ronald W.
- 학회/출판사/기관명PITTSBURG STATE UNIVERSITY
- 출판년도2018
- 언어영어
- 학술지명/학위논문주기Journal of managerial issues
- 발행사항Vol.30No.1[2018]_x000D_
- ISBN/ISSN1045-3695
- 소개/요약The literature is silent about anticipating and safeguarding against the occurrence and impact of unexpected events in the financial services industry - a sector that has been "surprised" unrelentingly in recent years. To generate understanding about how "mindfulness" manifests itself in organizations, a direct-mail questionnaire survey was designed with the unit of analysis a U.S. community bank (under $1.5 billion in assets). Previously tested scales for main constructs and FDIC bank data for performance measures were employed. Building on prior work on High Reliability Organizations (HROs) and the organizational mindfulness that guides them, the findings of 151 bank executives verified the five dimensions of organizational mindfulness as being meaningful. The findings also raised the issue of the dialectic tension that exists between mindfulness and mindlessness, thereby raising potential vulnerabilities with signal detection capabilities and providing support for discriminating performance. Overall, the model raises the need for management control and governance, calling for more "mindfulness" on the part of bankers to ensure ongoing reliability. The unifying conceptualization provides a foundation for future studies to advance the progression of organizational mindfulness. Copyright of Journal of Managerial Issues is the property of Journal of Managerial Issues / PSU and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract.
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